Frequently Asked Questions
How quickly can services be provided?
Generally services can be provided to meet the needs of the client, certainly within a 48-hour period and often the same day if necessary. We are very responsive to your needs and it is not always possible to predict when care will be needed. Since we always try to match the caregiver to the client from a personality standpoint, the more notice we have the better a job we can do for you.
What are the costs for your services?
Because all services and schedules are tailored to the needs of the client, the cost of service for each client is determined at the initial consultation when we meet with the client and/or the client’s family to determine the appropriate level of care. There is no charge for the consultation visit. In general, however, our rates are hourly or per-shift for overnight and 24-hour live-in shifts.
What is a live-in situation and why would I want to consider it for my parents?
A live-in situation is a great option for clients who would like the security of having someone with their loved one at all times.
A live-in Caregiver works directly with the client 8-10 hours per day, has free time to themselves in the evening (but remains in the residence), and sleeps at night, but is available to assist if it is needed.
Typically, the live-in rate is less than the cost of hourly around-the-clock care. While the live-in option is an excellent alternative for families that need someone around continuously, but do not need around-the-clock care, the caregiver is expected to get up and help with bathroom needs during the night.
A friend of mine said it might be cheaper to hire someone through an ad in the newspaper. Should I do this?
Outwardly it is often less expensive to hire an independent Caregiver from an ad or even from an employment agency, but ultimately it could be the most expensive decision you have ever made.
While there are many good, independent Caregivers there are also risks involved.
- First of all, this person will probably not be bonded should any of your valuables turn up missing
- They will also likely not be insured for liability within your home. If the Caregiver is injured while in your employ, you would be liable for medical care and any disability
- Furthermore, if the person is not reporting their income, you may be held liable for payroll taxes by the government. As well, you could be liable for unemployment benefits should you ever discontinue your relationship with that Caregiver.
- In addition to all this, you would have the responsibility of finding a replacement if the caregiver gets sick or otherwise cannot be there for you.
- Finally, there is no guarantee that they are properly trained to provide professional, trustworthy service to you or your loved one. At Akin Care, this is provided as part of the caregiver’s employment by us.
Are your Caregivers experienced?
Absolutely! They are all experienced and receive additional training upon being hired. We only hire Caregivers I would want caring for my parents.
Akin Care Caregivers are OUR employees, licensed by the New Jersey Board of Nursing, bonded, and insured. We thoroughly interview, screen and background/referenced check (national, state, and county). Our Caregivers are trained and oriented, and competency tested.
Many of our caregivers have nurses aide training as well. In addition, we look for caregivers who have had the life experiences of raising their own children as well as caring for their parents or grandparents at some point in the past. We feel that these experiences are invaluable and one of the guiding philosophies is that they will never hire someone I wouldn’t have felt comfortable placing with my parents.
Do your Caregivers get additional and specialized training?
All of our caregivers receive continuous mandatory training. The topics covered range from basic skills to infection prevention and control, to bathing, personal grooming, as well as the body mechanics of lifting.
We also have certificate training available for all Caregivers and specialized training in dementia care. We are adding new courses all the time.
Will I always have the same Caregiver?
Akin Care makes every effort to send the Caregiver with whom you are familiar. If your regular Caregiver is unable to work a scheduled shift due to illness or some other emergency, we will provide a suitable substitute. Naturally, we will keep you informed of any changes.
Our goal is to establish a long-term relationship between client and Caregiver, and to keep the same Caregiver with a client as long as the client is satisfied.
Why should I choose your service over another in my area?
Akin Care has achieved an excellent reputation in our community.
Our growth has been due primarily to word-of-mouth referrals from satisfied clients and their families. We remain in close contact with our clients, families and caregivers to ensure your satisfaction with all aspects of your care.
I guarantee no other agency will be as responsive, compassionate and flexible as Akin Care. We take pride in having the finest, best trained and most responsible Caregivers in the industry.
What areas do you serve?
We serve Mercer, Monroe and lower Somerset counties.
Are you a local or a national company?
Akin Care was begun, is owned and operated by Ann King-Musza and Laszlo Musza. We are work in Mercer, Monroe, and lower Somerset. Our offices are located at 145 Witherspoon Street Princeton, NJ.
May I receive your services in other settings besides my home?
Yes. Akin Care provides services in nursing homes, hospitals, rehabilitation centers, assisted living facilities and other settings.
Is Akin Care a Registry/Referral Service?
No. All caregivers are employees of Akin Care.
Will Medicare or my private insurance reimburse for your services?
No. Akin Care is a private-pay Caregiver service. Medicare, Medicaid or other health insurance plans do not cover in-home care, since our duties are non-medical.
Can your caregivers provide transportation?
Yes. Our caregivers can drive to doctors’ appointments, senior centers or any other places in your area. If driving your vehicle, there is no extra charge to you. If you require the caregiver to drive his or her own vehicle, you are billed a standard per-mileage rate.
How is billing handled?
Clients are sent an invoice bi-weekly.
How does your scheduling work?
You choose the hours you need. We provide as little as three hours a day and nine hours per week or up to 24/7 live-in coverage.
Will I be able to reach a supervisor at any time?
Yes. Akin Care Senior Services provides access to an on-call supervisor 24-hours a day, 7 days a week
Will my Long Term Care Insurance cover your services?
In most cases, Long Term Care Insurance does reimburse for our services.
Will someone from your company come to my home to conduct an initial assessment?
Yes, and with Absolutely No Obligation.
Akin Care Senior Services conducts an initial needs assessment in order to get to know you and see how you like things done in your home. Information regarding your health issues, the services you require, and your emergency contacts will be obtained at this time.
Do I need to sign a contract?
Akin Care Senior Services has a service agreement that must be signed prior to beginning services. This agreement can be cancelled, for any reason, with 24 hour notice.
Along with the Service Agreement we require a fully refundable two week deposit. This deposit can either be used for the last two weeks of service or fully returned at the end.